Our software AMC take application maintenance services relate to bug fixes, minor adoptive and perfective enhancements on a regular basis. Depending on the complexity these may be attended by the engineers immediately or escalated to next level. For details logon to www.acutesoft.com We summarize the period to resolve a problem under these Priority levels: Level P1: Unavailability of Core application, inexistence of procedural work and Interruption by performance issues over critical work. Level P2: Issues non critical over business works, bug fixes for application unavailability, addition of new features. Level P3: System enhancement support,basic maintenance.