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Software AMC

Our software AMC take application maintenance services relate to bug fixes, minor adoptive and perfective enhancements on a regular basis.  Depending on the complexity these may be attended  by the engineers immediately or escalated to next level. For details logon to www.acutesoft.com 

We summarize the period to resolve a problem under these Priority levels:
  1. Level P1: Unavailability of Core application, inexistence of procedural work and Interruption by performance issues over critical work.
  2. Level P2: Issues non critical over business works, bug fixes for application unavailability, addition of new features.
  3. Level P3: System enhancement support,basic maintenance.

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